If you need to return or exchange an item, please contact us first with your order number and the details about the product you would like to return or exchange. We will respond quickly with instructions for how to return or exchange items from your order. Instructions have been provided below for your convenience.

Return Policy

  • You have 14 days to return an order after receiving it.
  • If you change your mind, or the product you received is not what you expected, please contact us first, before returning the item.
  • Unless arrangements are made with us first, you cover the cost of the return.
  • If you have any questions, please contact us.

 

Instructions for Returning Goods

  • If you wish to make a return or exchange, send us an e-mail or a message through our contact page containing your name, address, e-mail address, the order number and a specification of which items that the return/exchange relates to.
  • Ship the items for return within 14 days of the date of the delivery.
  • You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging if at all possible.
  • If possible, please provide us with a tracking number for the return shipment.
  • If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
  • Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.
  • If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.

 

All enquiries: support@onitees.com

 

Shipping

We can ship to almost any address in the world. Note that there are some exceptions depending where you live and some restrictions may apply.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider utilized for your order, shipping date estimates may appear on the shipping quotes page.

Please note that we use flat rate shipping for all items that we sell. This is done so that the cost of shipping is more predictable and to ensure all items will be covered without disruption of services.