Frequently Asked Questions

What kind of clothing do you guys use?

We primarily use our own personally branded t-shirts, which are soft and fitted; similar to American Apparel, if you are familiar.

Do you offer unisex clothing?

Due to popular demand, our men's clothing actually doubles as unisex clothing as well. The sizing of our men's shirts fit both men and women quite nicely.

 

Do you ship worldwide?

Yes, we ship our products worldwide. International shipping rates apply and you will be responsible for any customs fees associated with your international orders. Check your country's customs department for more information. 

Do you charge for shipping?

We charge for shipping on all domestic and international orders under a certain amount. Free shipping is available depending on the size of your order. 

What are your shipping rates?

All shipping rates are calculated based on where the product is being shipped to and the rates are visible upon checkout. 

How long does it take to ship an order?

For domestic orders in the USA and Canada, please allow 7-10 business days for processing and shipping. For international orders, please allow 10-20 business days for processing and shipping. Shipping times may vary, but we try to ship products out within the specified timeframe. 

What types of payments do you accept?

We accept Credit Cards, Debit Cards, and PayPal payments. Apple Pay is available as well. You do not need to have an account with us in order to make a payment. 

Are your payment methods secure?

Our payment methods are PCI compliant, encrypted and secured by trusted and reliable third-party payment processors. When you place an order, your connection is automatically secured and your payment information is encrypted. For additional security, by default - WE DO NOT STORE YOUR PAYMENT INFORMATION IN OUR SYSTEM.

Do you offer your products wholesale?

We do not typically offer our products wholesale, but we will definitely consider high-volume clients. Please contact us at support@onitees.com and we will be in touch. 

What is your return policy?

If there are any issues with your order, you will have 14 days after receiving your product to return or exchange it. Refer to our Shipping & Returns page for more information. 

What if I have other questions?

If you have any other questions or concerns, please do not hesitate to contact us via email. We will be more than happy to assist you!

 

For your convenience, our email address is: support@onitees.com